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Authorized Returns
Your satisfaction is our greatest goal! We will take every reasonable action to ensure that you are happy with our products.
Return Policy:
- Inspect your package upon delivery. If there is a problem with your order, you must contact us within seven (7) business days. The order must be returned within thirty (30) business days AND only with a Return Authorization (RAN) Number. Items received after thirty days (30) will not be received.
- Upon receipt of your approved return item, YourNatureStore.com will issue a credit less handling fees and the original shipping fees – see below.
- To qualify for a refund, the item must be returned in orginal packaging and in it’s original condition. Any item returned in non-original packaging, or packaging that has been damaged, disfigured, or otherwise altered will not be accepted and will be returned, unless the damages were caused during shipping. If you refuse the package, YourNatureStore.com reserves the right to liquidate and not offer any credit to you.
- We are sorry, but we are not able to accept returns from APO/FPO addresses.
- Follow the Return Procedure below when returning any items.
Return Procedure:
- BioGro maintains a 30 day return timeframe from delivery unless otherwise specified by the manufacturer. Many of our suppliers will accept returns; however, we must follow their guidelines. If you are unsatisfied, please request a return authorization number (RAN) by calling our office 800-431-3290.
- There will be a 15% restocking fee against product cost if returned within 30 day return window. The return policy is only effective for new and unused items. There is no return policy for used items.
- We will not accept any returns without a return authorization number (RAN) written on the return package. Once approved for return, please return the product via UPS or insured mail within 30 days from receipt for a refund of purchase price minus shipping costs. Credit will not be issued if the package is not returned. The product must be in re-saleable condition or pre-approved for return and have 100% of the original contents and in original packaging by its manufacturer.
- For your protection, insure returns for the full value of the purchase price.
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FDA Disclaimer: These statements have not been evaluated by the Food and Drug Administration and these products are not intended to diagnose, treat, cure or prevent any disease. This is not medical advice and is not intended to replace the advice or attention of health care professionals. Consult your physician before beginning or making any changes in your diet, supplements or exercise program, for diagnosis and treatment of illness or injuries, and for advice regarding medications.
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